Back to: The client is always right

First, read the following questions :

1. What is the faulty product?
2. How many problems are there with the product?
3. Why does the customer need the receipt?
4. On what date did the customer purchase the item?
5. What is the product serial number?
6. Is the item part of a series of faulty products?
7. Why is the item recalled?
8. Will the customer receive $100 in cash?
9. What does the customer need to do?

Now, listen to the dialogue and answer the questions below.